文献类型：期刊文献

中文题名：心理援助应用于护患纠纷的现状分析

英文题名：Analysis in status of psychological assistance in prevention and control of nurse-patient disputes

作者：裴霄[1];李丹琳[1]

第一作者：裴霄

机构：[1]甘肃中医药大学护理学院

第一机构：甘肃中医药大学护理学院

年份：2015

卷号：1

期号：4

起止页码：118

中文期刊名：中西医结合护理（中英文）

基金：甘肃中医药大学硕士研究生基金项目

语种：中文

中文关键词：护患纠纷;心理援助;现状分析

外文关键词：nurse-patient disputes ; psychological assistance ; status analysis

摘要：目的分析心理援助在预防和处理护患纠纷中的应用现状。方法收集国内护理学术期刊2013年1月—2015年9月刊登的有关心理援助应用于护患纠纷的文献资料,运用文献计量法和描述性统计法分析纳入文献的研究性质及研究方法、基金资助情况,并探讨纠纷发生的主要原因和心理援助策略。结果共计纳入258篇文献,包括量性研究250篇(96.9%)和质性研究8篇(3.1%);研究方法包括调查法、试验法等7种方法;27篇获得基金资助(10.5%)。纠纷原因包括护士服务态度、沟通能力和情绪状态,患者服务需求、医疗费用问题和患者对护士信任度低。结论护患纠纷研究亟待创新研究方法、加大基金资助力度,同时临床护理中应缩小护患认知差异、重视双方心理特征,强调个性化心理援助,提高防范护患纠纷的有效性。
Objective To analyze the application status of psychological assistance in preven- tion and control of nurse - patient disputes. Methods Bibliometrics and descriptive statistics method were used to collected relevant literatures on psychological assistance in management of nurse-patient disputes during a publication period from January 2013 to September 2015. The data of research char- acteristics, methodology and funding issues were extracted and prevention measures of nurse-patient disputes were discussed. Results Out of 258 selected literatures, 250 literatures （96.6%） were an- alyzed by quantitative study and 8 literatures （3.1% ） were analyzed by qualitative study. The main methodologies were investigational and experimental study. There were only 27 literatures with fund support, accounting for 10.5%. The reason for nurse-patient disputes included nursing attitude, abili- ty to communicate, emotional states and need of patients, health care costs and low levels of trust to nurse. Conclusion Efforts should be made to innovate research methods and increase funding support. Measures such as reducing the cognitive differences between nurses and patients, paying attention to psychological characteristics, stressing personalized psychological assistance are required for prevention of nurse - patient disputes.